Appointments

Urgent appointments

These are for urgent problems that cannot wait more than 24 hours. We have a strictly limited number of same day appointments available each day for patients whose problems have come on quickly or whose problems have suddenly got worse. We try to ensure that these limited number of appointments are used appropriately. This system is to ensure that patients who need to be seen urgently can be seen within government recommended timescales.

To request an urgent appointment for today during opening times:

• phone us on 01159 440088

The doctor on duty may ring you to ask for more information about your condition so that it may be dealt with in the appropriate manner.

Routine appointments

These are for non-urgent problems that can wait. You will be given the option of having a remote appointment. This will normally be via video. You simply need access to a computer or smartphone.

To request a routine appointment in advance during opening times:

• phone us on 01159 440088
• use your NHS account (through the NHS website or NHS App)
• via SystmOnline
• use our nurse or healthcare assistant appointment request form and we will respond within 4 working hours

Get medical advice from a doctor or nurse

To ask a non-urgent medical question:

• fill out an ask a doctor a question form
• fill out an ask a nurse a question form

We will respond within 2 to 5 working days during opening times.

Long term condition management

We strive to be proactive in the management of long-term conditions. Managing your long-term condition helps keep you well and prevents you needing urgent medical attention. Any patient with a long-term condition is seen at least once a year for a long term condition review. We will contact you by SMS to make the appointment for both investigations and review.

The review appointment can now be completed by video consultation at a time to suit. Our long term condition process is delivered by our excellent team of prescribing ACPs under the supervision of our GPs. Our long term condition management performance is exceptional when compared to local, regional and national standards. To save you time we can now review all your long term conditions at one appointment.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• use the GP online system: SystmOnline
• phone us on 01159 440088 during opening times

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception on 01159 440088 before 9:30am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Related information

Health A to Z

Sick notes

Test results