We would like to know how we can improve our service to you and how you perceive our surgery and staff.
We have a well established patient’s group that meets throughout the year usually on a Wednesday evening from 6:30pm. The group meets with both the practice manager and medical staff and works toward improving patient services.
Join our Patient Participation Group
If you would like to join the group and can offer some time commitment please contact Richard Page, practice manager on 0115 9440088. Richard will be happy to chat and also put you in touch with our fabulous PPG chair, Mr Stephen Webster.
Alternatively to join:
- fill out a Patient Participation Group registration form
Virtual Patient Representation Group
We also wish to establish a ‘virtual patient representation group’ so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups.
If you are happy for us to contact you occasionally by email then please contact Richard Page, practice manager on 0115 9440088.
PPG report and action plan
The action plan agreed by the PPG and practice in response to the survey carried out in 2013/2014 can be found below:
Action plan
The priorities agreed during the PPG meeting on the 12th March 2014 were captured within the following action plan. The action plan being available both online and within the reception area. The overarching principle of the action plan being to enable ‘you told us this, we did this’ on all priorities.
The PPG to work with practice staff to deliver the action plan.
The annual patient survey for future years then being able to assess the success of these priorities and consider further service developments.
Issue | Response | Measure |
Getting through to the Practice via telephone | 1) Consider a telephone call waiting service as opposed to the engaged tone2) Advertising campaign ‘call before 10’. This will advise patients at which time of the day to call for what services to reduce demand between 0800 and 0900. | 1) Obtain cost and appraise the business case.2) Patient survey and consultation with the PRG |
Increase online access | 1) Promote the online services both within reception, online. | 1) System1 data to demonstrate uptake from present level |
Signposting services | 1) Making patients aware the GP is not the only service option. Suggesting nurse appointments, pharmacy and self-help | 1) Reviewing nature and type of nurse appointments throughout 2014/5 |
Flexible opening hours | 1) More promotion of the Wednesday evening Extended Opening Hours Service both online and in reception | 1) Assess service usage patterns throughout 2014/5 |