When calling the practice you will be asked by the reception team of the reason for your call. This is simply to allow the reception team to ensure you are seen by the most appropriate clinician. It is not the receptionist being nosy. The team have been trained to appropriately direct your call and are bound by a confidentiality clause.
The practice clinical team now consists of a wide range of clinicians who can manage all conditions. We hope you agree that it is important that GPs see and treat the most poorly and complex patients. It is not a good use of their time to be managing minor illness.