We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
Giving feedback
To provide feedback:
- fill out a feedback form
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 01159 440088
Making a complaint
There may be times when you feel you have not received the appropriate care or treatment, either clinical or service. Most problems can be sorted out easily and quickly, often at the time they arise and with the person concerned. However, if your problem cannot be dealt with in this way please let us know, ideally within a matter of days, to give us the opportunity to establish what happened and put things right more easily.
We have a complaints procedure as part of an NHS system for dealing with complaints. In the first instance complaints should be addressed to the practice manager, either verbally or in writing. He will explain the complaints procedure to you and will make sure that your issue is dealt with promptly.
We aim to acknowledge receipt of your complaint within five working days and to have looked into it, and hopefully have resolved the matter, within twenty working days.
We do of course keep strictly to the rules of medical confidentiality. If you are complaining on behalf of someone else we have to know that you have his or her permission to do so. A note signed by the person concerned will be needed, unless they are incapable (because of illness) of providing this.