The VillageWest HallamIlkeston, DE7 6GRTel: 0115 944 0088
Please note the Practice will be closed for training from 1.00pm on the following days:
If you need to speak to a doctor urgently, please dial 111 for the out of hours service.
If you are taking a regular course of medication the doctor may issue it as a “repeat”. If you require a further supply you should either:
When ordering your repeat prescription by telephone, please leave your name, address and state the name of the drugs and strength required and where you will collect your prescription from. Please speak clearly and slowly. Please do not leave a message requesting medication that does not appear on your repeat list.
Our dispensary has its own telephone number 0115 932 2567, please ring this number for any medication queries. Dispensers deal with all the prescriptions made up at the surgery and will issue repeat prescription requests. Whether or not we can dispense to a patient depends on where they live; if in doubt, please ask.
Urgent prescriptions may be obtained by contacting the surgery on 0115 944 0088for the ‘out-of-hours doctors service’. Alternatively, if the medication is a normal repeat, a retail pharmacy should be able to issue an emergency supply on production of your repeat slip and current box of medication. They may make a charge for this.
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow 48 hours before collection (although we do endeavour to have your prescription or medicines ready for collection within 24 hours) and remember to take weekends and bank holidays into account.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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