What is the Care Quality Commission (CQC)?
The CQC are a body who are independent regulators of all health and social care services in England. They check that people get suitable, safe health and social care of a standard that meets the rules set by the government and covers all services provided by hospitals, GP surgeries, dentists, ambulance services, care homes, and services provided within people’s homes.
The following link is to the CQQ website and provides more information.
What standards can I expect the GP Practice to provide
The Practice is inspected by the CQC to ensure that we are registered and our premises and services are good enough to meet government standards.
The following booklet provides information as to each standard you can expect.
As part of the registration process we have to provide a statement of purpose. This is a document which includes set standards about the services that we provide.
Our Statement of Purpose describes:
• Our aims and objectives in providing our services.
• The kinds of services we provide.
• The locations of our premises .
• Details about our Practice, which includes our legal status, and the manager(s), including the ‘address for service’ for all registered persons.
Statement of Purpose
How are our services assessed?
The CQC inspectors will assess our services against five key questions:
- Are they safe?
- Are they effective?
- Are they caring?
- Are they responsive to people's needs?
- Are they well-led?
We will be scored on each of the above following inspection as; outstanding, good, requires improvement or inadequate.
The practice is committed to securing a positive inspection result.
How Patients can get involved?
The CQC will assess our services by a variety of methods. This will include feedback from people who use our services and the local population. They will also speak to members of our patient participation group.
If as patients you want to tell us how we can improve please contact the surgery by coming in, by phone, via the website or by completing the Friends and Family Test in the surgery or on the website. We value all feedback both positive and negative and strive to always learn lessons to further improve services.
If you feel you would like to speak to the CQC about our services then you can contact them direct at http://www.cqc.org.uk/ or you may wish to speak to your local patient participation group details of which are on our website.
Our current CQC Status